Karla Marin
2 months ago
1 Star review because there is an option for 0/5 stars. My husband went through this company for his car insurance 2 months . The person who serviced him was the owner. He did told her he wanted to go ahead and do the payment for the whole 6 months. Well 2 months later we received a letter saying that we had to pay x amount to collection services because he had a debt with them because “he wasn’t paying the insurance” keep in mind he told her he wanted to do the payment for 6 months. So besides that we were driving for 2 months with out insurance trusting that they did there job. Went up there today to ask her what was going on and what we received was absolute disrespect and pitiful service. Her way of responding was, “That has nothing to do with me” and her and her husband THE OWNERS sarcastic laugh. “We’re not the bank honey so I can’t look at that” when we asked her if they took the money out of his account bc that was what they were supposed to do in the beginning. Then the husband said “it’s both of y’all’s fault yall for trusting her and her for not doing her job” How in the hell is it out fault for trusting someone we are paying to do there job ITS HER JOB to do what we pay her for and there’s paperwork done that says what we are paying for and what is expected of both of us. We told her we were not going to pay for this collection since it was on her behalf which she responded was that he was going to have to pay the collection bc “it had nothing to do with her” this would’ve never happened if she did was told and we agreed to pay for. To which then. We said we were going to call gainsco to explain to them what happened that this establishment made a error and it wasn’t on our behalf. To which then all of a sudden now she could pay the collection even though “it had nothing to do with her “ and now it did .
