Rudolph Cortez
3 weeks ago
I been using this company for a few years. Added my sister to my policy. We were told one thing but they tried to charge another price. When transferred to a manager named Gabby she was extremely rude. She basically said I didnt have to pay it. She said I can go somewhere else. I tried to talk to her but she hung up on me. I let it go and agreed to pay the difference. I called on the 3rd of August and was told my insurance was lapsed on the 2nd because they were closed. I was quoted $427 to reinstate. I asked why than Gabby gets on the phone with her rude behavior saying I dont have to pay i can find another company. I did start to tell her about her rudness and lectured her on being a proper human. Ya its fine to say go find another company after they take your money. What happen to customer service common courtesy. Don't be so rude and tell people to go find another company. After asking to speak to her boss she said she was the owner and she is canceling my policy. Because I spoke my mind didnt cuss or disrespect her but because I told her she was rude. I lost my policy but that's OK I reported her to the BBB. For future reference if gabby gets on the phone you better be nice or she'll cancel you. UPDATED in response to your response not once did you offer to reinstate without penalty. You can lie to your self all you want the truth is I called the company direct and got my self reinstated. Check your recordings we were still lied to and not once did you offer to help...
