Maria Calixto
4 months ago
If I could give 0 stars I would. This is the worst place I’ve had to deal with regarding assistance. To start of Jovita quoted me for a coverage I did not ask for I was clear what I wanted. Prior to making my payment upon receiving my insurance documents to sign I saw that Jovita did not provide me the exact coverage I wanted. I immediately asked for a refund. This all happened February 13,2026. Since then I have non-stop called this place to get a refund and it’s not $20 dollars to just loose. It is April 22nd and the lack of communication, lack of responsibility, the lack of urgency just baffles me. The manager Julie is constantly saying I understand mija . I’m working on it mija. I’m not your mija and I should be addressed correctly. The customer service is not there honestly. The DSM isn’t taking my calls cause they’re too busy I’ve talked to other reps at other locations but ultimately get rerouted to Jovita and Julie. The last rep I spoke to was Rosa a DSM from another location and stated the refund was mailed expedited but could not provide me a tracking number or anything because the person to contact was Julie. I honestly hate to write this but it is ridiculous and I’m done. As of April 22nd, 2026, there has been no refund received, no communication from no one. At this point I feel like I should receive additional compensation cause I’m doing all the follow ups. I’d like to speak with the DSM who’s avoiding talking to me and get this situation taken care of immediately.
