Melissa Pikula
a month ago
Don't use! When you need to cancel, nobody will ever call you back! I would hate to see how they handle their claims. When I applied to find insurance, the agent was very attentive to me and my needs. Told me to call or text any time I needed anything. Everything was finalized in minutes including my proof of insurance. When I spoke to her, she knew I didn't have my driver's license yet, that I was working on obtaining it. She told me just to let her know once I did. At that point my insurance was active, despite the fact I had no license. When I found out, I wasn't able to get my license, I sent the agent a text, to the number she had been using previously to text me from. I received no response. The day before the next payment, I called Dairyland Insurance to make sure my policy was cancelled. I was transferred to my agent and left a message. My call was never returned and the payment was processed. I sent an email, text, left a message to cancel the policy and have my money refunded. I received an email stating that I have been removed from automatic payments. Nobody ever returned any other communication. I disputed the transaction with my bank. I finally got my money back. Two days later, I received another email thanking me for my payment they had started processing again for the money they just returned. I immediately took my money out of my account, alerted my bank and ordered a new card.
