Century 21
5 months ago
If you are looking for high rates and frustrating customer service, this is the company for you. My experience was extremely disappointing from start to finish. The pricing was far higher than expected, and the level of service did not justify the cost. Communication with certain agents was unprofessional and unhelpful. I felt dismissed, unheard, and left without clear answers regarding my policy. There appeared to be a lack of product knowledge and customer care, which made an already stressful situation even worse. For the sake of your company, I strongly encourage providing Rosalynn and Ruby with additional professional development and agent training before you lose more customers. There is a clear need for improvement in communication, policy handling, and overall professionalism. At one point, I was advocating for this company, which makes this experience even more disappointing. The only reason this review is not a zero is because Marisha provided professional and courteous service. She demonstrated reliability and a genuine willingness to help. I strongly recommend that prospective customers read existing reviews carefully before moving forward. These agents cost me a lot of money, policy wasn’t taken care of as instructed, and the follow up was ridiculous.No customer paying for a service should experience rude or unprofessional treatment.
